DH 102: iMon remote broken: “IMON H/W is disconnected”

Some days ago the iMon remote, touchscreen and builtin controlls stopped working suddenly. The message “IMON H/W is disconnected” appeared when hovering the iMon Manager icon in the taskbar.

I can’t remember when the problem occured first. Maybe after a forced shutdown. The touchscreen itselfs worked like it should. Unplugging and plugging the internal USB connector while running Windows I noticed that the system recognized a USB device as “unknown device”. In device manager details it said there are no drivers for this device. I tried to reinstall the current iMon drivers from soundgraph but I could not use these drivers. They did not match the device.

Then I removed every file matching iMon* from the windows and windows/system32 directory. After that I removed the “unknown device” from USB device section in device manager. Then I shutdown the computer, cut of the power and waited some seconds. Then I reattached the power and started the computer using the iMon remote. The remote was discovered by the iMon manager and everything worked again after that.

Don’t know what exactly fixed the problem but removing the drivers from the system for a clean reinstall seems to be a good idea.